Kettingen

Made-to-order chains are usually ready to dispatch in 2–3 weeks. This is the time to make your chain, before delivery begins. For a bespoke commission, we agree the production schedule with you individually; if you are ordering for a particular occasion, tell us the date before placing your order.

After dispatch, UK delivery is next day, USA delivery is two business days, and European delivery is three to five business days. Your jewellery is insured in transit. We cover duties and taxes for US and European orders. For other destinations, ask our team to confirm the delivery estimate and any import charges before ordering.

For a custom chain, tell us the link style, desired width and length, metal preference, diamond choice and budget. Include reference images and explain whether you want a statement chain or a chain to wear with a pendant so we can discuss proportion and practicality.

Bespoke commissions start at £2,000, with a typical range of £7,500–£25,000. The final quote depends on the design, materials and diamonds. A 50% deposit is required before design begins, with the balance due before handover. We discuss the brief and agree the production timeline for your commission; the standard made-to-order estimate is not a promise for every bespoke project.

Explore the bespoke process or speak to an Iced London advisor to discuss your idea.

Our lifetime guarantee covers manufacturing faults, including faults discovered after delivery. If something does not seem right with your chain, contact our team with your order number, clear photographs and an explanation of the issue. Eligible manufacturing faults are repaired or replaced free of charge. We will assess the issue and explain the next steps. The guarantee is not a promise that every repair, alteration or instance of accidental damage is free.

To care for your chains, store your chains separately to avoid scratches, keep them away from harsh chemicals, and remove them before strenuous activities that could damage a setting or catch a chain. Use a soft cloth for a gentle surface clean. Ask us before using an ultrasonic cleaner or abrasive jewellery products, particularly on chains with decorative details or mixed materials.

Made-to-order chains can be returned within 14 days of delivery for store credit towards your next jewellery purchase, provided they are new and unworn. Contact us within that window before posting your jewellery back, and include the original packaging, accessories and documents. For eligible other purchases, we offer a 14-day exchange or refund option.

Personalised or genuinely custom-made chains may be excluded from change-of-mind cancellation rights. Simply making a standard design after it is ordered does not, by itself, remove your statutory rights. If your chain is faulty or not as ordered, email info@icedlondon.com with your order number and photographs so we can assess it. Read the full returns policy for the return process, shipping responsibilities and applicable terms.

Chain specifications vary by design, so compare the metal, diamond type, width and length together. A plain metal chain has a different character from a diamond-set Cuban link or ball chain, and two chains of the same length can have very different weight and presence. The product page shows the options available for that design.

For example, the 20mm Raised Pointer Cuban Link Chain is offered in 925 silver with lab-grown diamonds or 9k solid gold with lab-grown diamonds. Do not assume it uses the same 14k gold or natural diamond choices as other chains. Select the required specification and length to see the corresponding price.

Lab-grown diamonds are diamonds grown in a controlled environment; natural diamonds form in the earth. They share the same fundamental chemical composition and crystal structure. The difference is their origin, which also affects their price. Select the diamond option shown on the product page: not every design is offered with both lab-grown and natural diamonds.

For diamonds over one carat, we offer GIA or IGI certification. This refers to the individual diamond, not the combined carat weight of many smaller stones. Several carats of pavé diamonds set into chains do not mean every small stone has an individual report. Our advisors can confirm the diamond specification and applicable certification for the chain you are considering.

Use a flexible tape or a piece of string to try the listed chain lengths around your neck, then measure the string against a ruler. Check the position in a mirror with the neckline you expect to wear. Common options include 18, 20, 22 and 24 inches, but the lengths available depend on the design.

A chain’s width, link shape and your proportions affect where it sits. A substantial Cuban link will feel different from a fine pendant chain of the same length. If adding a pendant, account for its drop and check that its opening will fit over the chain and clasp. Our advisors can help compare lengths before you order.