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Follow your order
Sign in to your customer account to view your orders. Once your piece is dispatched, you will receive tracking details by email.
Made to order
Your piece is usually ready to dispatch in 2–3 weeks. For an update on a piece in production, contact the team with your order number.
Changes or cancellations
Email info@icedlondon.com as soon as possible. Changes may not be possible once an order has entered production or shipped. Check the terms for your order with our team.
A problem with your piece
Contact us with your order number, a description of the issue and clear photographs. The team will review your request and explain the next steps.